Never before have agencies and corporate bookers been able to search for Gay, Lesbian, Bisexual and Transgender (GLBT)-friendly hotels on the GDS (an international travel booking system). They have had to rely solely on travel guides and internet sites to fulfill their GLBT client’s needs.
World Rainbow Hotels is introducing the first ever GLBT-specific rate-codes that will be bookable on the GDS as well as a selection of websites. The World Rainbow Hotels team will be promoting the new rate plans to travel agents and corporate bookers, so that they will be better equipped to offer their clients GLBT-welcoming accommodation, carefully selected through a strict set of criteria.
Mark Lewis, Managing Director at HotelREZ, who is launching the World Rainbow Hotels program, says “It is not enough just to say an establishment is “Gay-welcoming”. GLBT consumers should be able to have reassurance that hotel staff understands their travel concerns and how to meet them.”
Staff at the hotels accepted into World Rainbow Hotels rate program will need to undertake “GayComfort” training online to increase awareness and levels of confidence with requests and situations that they may not be familiar with. GLBT guests will sense this natural confidence and will therefore feel more welcome at the hotels.