Earlier this week I posted a story about one gay couple’s nightmarish experience at a Mexican resort that was supposed to be “gay-friendly.” It turns out the Gran Melia resort was anything but gay-friendly, and the staff made it perfectly clear they had no desire to accommodate gay guests. However, hospitality industry professionals who would like to serve GLBT consumers should check out GayComfort.
GayComfort is an innovative online training, accreditation, and marketing program created by leading GLBT consulting firm Out Now in cooperation with the International Gay and Lesbian Travel Association. The program is intended for staff at hotels, restaurants, and travel agencies across the world looking to improve the quality of service delivered to the gay and lesbian consumer market.
GayComfort comprises a suite of online training knowledge for staff working in the travel industry worldwide. It covers key areas of gay travel concern such as appropriate terminology, debunking stereotypes and provides practical tips on how staff can make their lesbian and gay customers feel comfortable being themselves.